We accept product changes within 15 days of the date of purchase.
* The purchase invoice must be submitted.
* The product may not have been used.
* They must go with their original packaging and certificates of authenticity.
If you want to make a return you must write an email to firstname.lastname@example.org with the heading ‘Change” or “return” and with your invoice number.
The customer must send the products to:
Medellín, El Poblado - Loma del campestre
Diagonal 30 A 15 C Sur 155, Al frente del Edificio El Universal
The customer is responsible for all shipping costs.
Discounted products are not available for exchange. Purchases are final.
Products that do not meet the conditions listed above will be returned under the responsibility of the buyer.
The change must be for a product of equal or greater value.
We reserve the right to deny repairs, and unreasonable returns.
Right of withdrawal
In accordance with the right of withdrawal enshrined by law 1480 of 2011 art. 47, the maximum term to exercise this right, is 5 business days from the date of receipt of the order.
The product must be in perfect condition, in its original packaging and with the original labels and accessories.
The shipping cost for product return will be borne by the customer.
Las Mothers S.A.S is not responsible for items lost or damaged during return transport.
If all the aforementioned conditions are met, Mothers will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 calendar days.